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Refund policy

Rossen Return & Refund Policy


At Rossen we stand behind the quality of our Rodent Repellent Pouches. Because this is a natural, plant-based consumable and hygiene product, some special conditions apply to returns. Please read this policy carefully before purchasing.


Return window

You have 30 days from the date you receive your item to request a return. After 30 days we are unfortunately unable to offer a return, exchange, or refund.


Conditions for a return

To be eligible for a return, your item must meet all of the following conditions:

  • The outer pack must be unopened, sealed, and in its original packaging.
  • All 12 pouches must be present, unused, and undamaged.
  • The product must not have been used, exposed to air, or removed from its sealed bag.
  • You must provide the receipt or proof of purchase.

Because our pouches are a scent-based hygiene and consumable product, opened packs cannot be returned for health, safety, and quality reasons once the seal is broken, except where the item is defective or was sent in error.


Product performance disclaimer

Rossen Rodent Repellent Pouches are a natural deterrent designed to help repel rodents. Because effectiveness depends on factors outside our control — including the level of infestation, placement, number of pouches used, ventilation, humidity, and how often pouches are replaced — results may vary from home to home. Repellency is not guaranteed in every environment, and a difference in personal results is not by itself considered a product defect or grounds for a refund.


How to start a return

To start a return, contact us at support@therossen.com with your order number. If your return is accepted, we will send you the return address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer, except where the item was defective, damaged in transit, or shipped in error.


Damaged, defective, or incorrect items

Please inspect your order upon delivery and contact us within 48 hours if there is a problem, including photos of the item and packaging, so we can evaluate the issue and make it right. Possible defects we will assess include:

  • Torn, punctured, or unsealed outer bag on arrival.
  • Individual pouches that are leaking, ruptured, or damaged in transit.
  • A short count (fewer than 12 pouches in the pack).
  • Incorrect net weight (significantly less than the labeled 3.5 oz / 100.5 g).
  • No detectable scent or dried-out pouches when a sealed pack is opened.
  • Visible mold, discoloration, or contamination.
  • The wrong product or wrong quantity shipped.

Claims made after 48 hours, or without supporting photos, may not be eligible. Damage caused by misuse, improper storage, exposure to moisture, or normal depletion of scent over time is not considered a defect.


Non-returnable items

The following cannot be returned: opened or used pouches, packs with a broken seal, sale or clearance items, gift cards, and any item not in its original resalable condition. Please contact us if you have questions about your specific item.


Exchanges

The fastest way to get the product you want is to return your eligible item and, once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund. Shipping charges are non-refundable, and where applicable a return shipping cost may be deducted from your refund. If more than 15 business days have passed since we approved your return, please contact us at support@therossen.com.


Statutory rights

Nothing in this policy affects any mandatory legal rights you may have as a consumer, including rights relating to faulty goods. If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days, without justification, provided the item is unused, sealed, in its original packaging, and returned with proof of purchase; sealed goods that are unsuitable for return once opened for health or hygiene reasons are excluded once unsealed.


Questions about this policy can be sent to support@therossen.com.